Delivery Charges
Almost all items can be collected from our showroom in Tunbridge Wells, Kent, in this case no delivery charge will apply. Deliveries are charged according to weight, location and method of delivery.

Deliveries - Important Notes
Deliveries of heavy items are to the 'kerbside' - for items like worktops, the driver will need help unloading and are normally quite helpful in carrying things from the lorry into your home (ground floor) or Garage. You will also need to ensure that there is good access for large lorries to your home, if not you MUST tell us so if need be we can make special arrangement for a smaller lorry to deliver to you.

Deliveries
We can normally despatch your order of a standard product within 7 business days. However, we strongly encourage discussing lead times and placing orders for future delivery dates. To schedule orders for future delivery please call us on 01892 520763, or enter your preferred delivery date when ordering online. When you place an order, we will call you to confirm the delivery arrangements are acceptable to you before processing you payment. If we are unable to deliver at a mutually convenient time your order can be cancelled and you will not be charged. Please remember that if we have arranged a delivery with you and you can't accept delivery, need to cancel or amend the delivery details without giving us sufficient notice of the change, we may need to charge you for the aborted delivery. Note this charge would be the actual cost of delivery which may be more than the standard delivery charge listed on your order. This is due to the fact that many of our delivery charges are subsidised within the cost of the products. Sufficient notice varies depending on the product. Delivery dates are estimates and subject to change due to circumstances beyond our control. We advise that you do not book fitters until after you have received delivery as we cannot accept responsibility for delays.

Delivery Timings
Our products are sent through a number of different delivery systems, ranging from envelopes with the Royal Mail to specially arranged point to point deliveries by articulated lorry. Before accepting your order we will confirm you will be at home to receive the delivery. We cannot say for certain what time in the day these deliveries will arrive. For most deliveries we are able to call drivers on the day of the delivery and get an estimate of what time they will arrive with you.